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ssl_error_rx_unknown_record_type

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I keep getting this pop up box saying:

An error occurred during a connection to support.mozilla.org.

SSL received a record with an unknown content type.

(Error code: ssl_error_rx_unknown_record_type)

I keep getting this pop up box saying: An error occurred during a connection to support.mozilla.org. SSL received a record with an unknown content type. (Error code: ssl_error_rx_unknown_record_type)

Chosen solution

Yeah I just ran it through the wash and that seems to have solved it... Thanks!!!!!

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Is this the only website with the problem??


In case one of your extensions is involved, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

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The mozilla addy just got highlighted because it's in the error message box. It does it everywhere. I just did what you said and it definitely runs faster now. Let me use it for a day and see if it still does it. It only does it 'sometimes' I can't seem to identify a common thing that triggers it but I figured it's some of this junk I've got on here as add ons.

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Yeah I just ran it through the wash and that seems to have solved it... Thanks!!!!!