Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Double clicking on an email header opens in a tab with the email reference but the header of a totally different email, the body of the email is blank, how fix?

more options

Emails sitting in my inbox for a few days no longer open normally. Double clicking on them opens a tab referring to the header of the clicked email but below is a header and details from a totally different email and the body of the email is blank. For example double clicking an email from Tesco results in 'Tesco' displaying in the tab but the header below shows 'From: TalkTalk'

Clicking 'Options' and selecting 'Show remote content' does not overcome the problem.

Incoming emails open normally when they first come in.

This peculiarity seemed to apply only to a few emails at first but it is now becoming general.

Uninstalling and reinstalling Thunderbird (ver 31.6) and the problem remains. O/S is Windows 7

How can I overcome this?

Emails sitting in my inbox for a few days no longer open normally. Double clicking on them opens a tab referring to the header of the clicked email but below is a header and details from a totally different email and the body of the email is blank. For example double clicking an email from Tesco results in 'Tesco' displaying in the tab but the header below shows 'From: TalkTalk' Clicking 'Options' and selecting 'Show remote content' does not overcome the problem. Incoming emails open normally when they first come in. This peculiarity seemed to apply only to a few emails at first but it is now becoming general. Uninstalling and reinstalling Thunderbird (ver 31.6) and the problem remains. O/S is Windows 7 How can I overcome this?

Chosen solution

Make sure you Compact folders on a regular basis.

Read this answer in context 👍 0

All Replies (3)

more options

Right click the problem folder and select Properties. Then Repair Folder. You may lose messages if the corruption is too bad.

Then read this article on maintaining your email. http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

more options

Thanks, Airmail. That may have solved the problem but I shall have to see if there are any more instances. As you suggested I did lose some emails but no problem as all significant emails have been moved to relevant folders previously as my normal practice.

more options

Seçilmiş Həll

Make sure you Compact folders on a regular basis.