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Firefox continues to hang despite provided fixes; 8.1 - can it be uninstalled?

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  • 2 have this problem
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  • Last reply by FredMcD

gretchenj173
gretchenj173
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I bought a laptop with 8.0 installed, had very few problems with it. Was 'forced' to install/upgrade to 8.1 in October 2013 and have nothing but problems since. Firefox hangs repeatedly, daily, causing me delays in work productivity and some work loss. I have tried provided fixes but nothing works. I want to return to 8.0 without losing apps, files, etc. Can it be done and if so, how? Thanks!

I bought a laptop with 8.0 installed, had very few problems with it. Was 'forced' to install/upgrade to 8.1 in October 2013 and have nothing but problems since. Firefox hangs repeatedly, daily, causing me delays in work productivity and some work loss. I have tried provided fixes but nothing works. I want to return to 8.0 without losing apps, files, etc. Can it be done and if so, how? Thanks!

All Replies (1)

FredMcD
FredMcD
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First, lets try a full install. Please follow these directions;

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.


Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.