Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Remember passwords for websites deselects itself

  • 4 cavab
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

Hi - Every so often I will notice that the "remember passwords for websites" option is turned off, after I have enabled it. Any way to troubleshoot how or why this is happening?

Hi - Every so often I will notice that the "remember passwords for websites" option is turned off, after I have enabled it. Any way to troubleshoot how or why this is happening?

Chosen solution

Problem solved - Kaspersky Password Manger was disabling the built-in password manager of Firefox.

Read this answer in context 👍 0

All Replies (4)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

If the problem continues,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the currently used Firefox profile folder:

more options

Seçilmiş Həll

Problem solved - Kaspersky Password Manger was disabling the built-in password manager of Firefox.

more options

That was very good work. Well Done.