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Since 2014 despite multiple reinstallations Firefox full of pop-ups, phisher sites + formatting gone. No problem with Google Chrome or IE.

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  • Last reply by philipp

SunnyRainbowHeart
SunnyRainbowHeart
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(Today is 05 May 2015.) My OS is WIndows 7. My anti-virus is Microsoft Security Essentials and Malwarebytes. Up until year 2013 inclusive my favorite browser was Mozilla Firefox. Beginning in 2014 it became unusuable because loud voice and animation popups plus spam and phishing hyperlinks infested it plus all the formatting (colors, fonts, the normal appearance) disappeared. I reinstalled it many times. I regularly perform defragmentation and disk cleanup. Multiple times a day I update my anti-virus and malware protection.

Last year I had different anti-virus and malware protection but they didn't clear up the problem with Firefox. Last year I also got a new computer but still no rectification of the Firefox problems. I have no such problems with Google Chrome or Internet Explorer so I'm compelled to think that the problem resides in Firefox. What can I do???

(Today is 05 May 2015.) My OS is WIndows 7. My anti-virus is Microsoft Security Essentials and Malwarebytes. Up until year 2013 inclusive my favorite browser was Mozilla Firefox. Beginning in 2014 it became unusuable because loud voice and animation popups plus spam and phishing hyperlinks infested it plus all the formatting (colors, fonts, the normal appearance) disappeared. I reinstalled it many times. I regularly perform defragmentation and disk cleanup. Multiple times a day I update my anti-virus and malware protection. Last year I had different anti-virus and malware protection but they didn't clear up the problem with Firefox. Last year I also got a new computer but still no rectification of the Firefox problems. I have no such problems with Google Chrome or Internet Explorer so I'm compelled to think that the problem resides in Firefox. What can I do???

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philipp
philipp
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...