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Thunderbird has stopped downloading my emails

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by finitarry

LynetteStone
LynetteStone
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Thunderbird has stopped downloading my emails from the virginmedia server, especially if I have already viewed them on my iphone or ipad. It has also started asking for my password then saying that it can't be sent, so I can't send emails either.

I have a lot of saved emails that I can't afford to lose, so I was advised to save a copy on a memory stick and uninstall Thunderbird. I have done this and also cleared all the hidden folders then reinstalled Thunderbird, but now I don't know how to get the files from the memory stick back onto my 'new' Thunderbird. Help!

Thunderbird has stopped downloading my emails from the virginmedia server, especially if I have already viewed them on my iphone or ipad. It has also started asking for my password then saying that it can't be sent, so I can't send emails either. I have a lot of saved emails that I can't afford to lose, so I was advised to save a copy on a memory stick and uninstall Thunderbird. I have done this and also cleared all the hidden folders then reinstalled Thunderbird, but now I don't know how to get the files from the memory stick back onto my 'new' Thunderbird. Help!

All Replies (1)

finitarry
finitarry
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https://support.mozilla.org/en-US/kb/sending-and-receiving-messages-thunderbird https://support.mozilla.org/en-US/kb/unable-to-authenticate-to-smtp-server http://kb.mozillazine.org/Combining_two_profiles http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird