Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This company hot spot shield keeps putting a banner ad in the browser header, eventhough I deleted the application. How do I remove it?

  • 4 cavab
  • 1 has this problem
  • 2 views
  • Last reply by sesbons

more options

I downloaded an application called hot spot shield. I deleted it. Now every time I open a new window or the page changes in the browser, it creates a banner add on top of the page that I have to x out of. I can't find out how it keeps doing it. I've deleted my history and all cookies. Its still there. It slows down the pages from loading. how do i remove it?

I downloaded an application called hot spot shield. I deleted it. Now every time I open a new window or the page changes in the browser, it creates a banner add on top of the page that I have to x out of. I can't find out how it keeps doing it. I've deleted my history and all cookies. Its still there. It slows down the pages from loading. how do i remove it?
Attached screenshots

All Replies (4)

more options

See this MalwareTips guide for removing that browser hi-jacker. http://malwaretips.com/blogs/hotspot-shield-toolbar-removal/

more options

I followed the steps, and in the extensions it says I don't have any extensions of this type installed. I gotta get rid of this thing its slowing my browser down. I checked every where I can't find what its installed itself as on my browser.

Modified by sesbons

more options

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

This seemed to work, but is it secure to connect to the internet through no proxy?