Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removing Email "delete" only works on IMAP not on POP since a few days

  • 11 cavab
  • 3 have this problem
  • 12 views
  • Last reply by xenophile

more options

Since 2 days its not possible to remove email by delete button.

This only occures in the POP accounts, all the Imap accounts work perfect.

please help

Since 2 days its not possible to remove email by delete button. This only occures in the POP accounts, all the Imap accounts work perfect. please help

Chosen solution

I would love it is you could reproduce that after the folder is recreated. There have been reports of the folder going missing for around a year. But no one has actually found a cause or a real link to the cause.

Simple create a new folder called whatever it was. You say trash.

install this addon https://addons.mozilla.org/en-US/thunderbird/addon/folderflags/?src=ss and give the folder the correct trash flag. This will reset it's "special" status and icon.


Instructions to install http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html

Read this answer in context 👍 2

All Replies (11)

more options

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

more options

thanks for your remark Christ1, however, it doesn't work

I have 3 POP accounts and 4 IMAP accounts.

The Delete function works oke on the IMAP accounts.

so it looks more like a POP / IMAP issue ..
more options

Does using the file button to move messages to Trash work? That button is in the customize window.

more options

All remove or delete functions work perfectly on IMAP accounts..

but Not on POP accounts..

grrrr

more options

have you right clicked the trash folder and selected empty? It just might be they are full.

more options

After emptying trash, you should compact the folders. The old messages will not actually go until you do that. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

I think i have found the problem, From all the POP accounts the "trash" map is gone..it looks like this is happened after running REGCURE PRO.

can anyone help me to restore these folders.

more options

Seçilmiş Həll

I would love it is you could reproduce that after the folder is recreated. There have been reports of the folder going missing for around a year. But no one has actually found a cause or a real link to the cause.

Simple create a new folder called whatever it was. You say trash.

install this addon https://addons.mozilla.org/en-US/thunderbird/addon/folderflags/?src=ss and give the folder the correct trash flag. This will reset it's "special" status and icon.


Instructions to install http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html

more options

Hi Matt,

your solution did solve the problem.

and as you asked i tried to recreate the problem.

When using the program RegCure PRO it delets the trash folder.

i have made an printscreen of this.

maybe a good idea to inform them oficcially that their cleaning software corrupts the POP email accounts

more options

You should examine "registry cleaners" very carefully before using them. Many of them will remove things from the registry that are not junk.

more options

TevredenLefty said

I think i have found the problem, From all the POP accounts the "trash" map is gone..it looks like this is happened after running REGCURE PRO. can anyone help me to restore these folders.

I have had similar problems after running a Registry cleaner (including the one you mention using). Twice. I will never use one of those again.

Modified by xenophile