Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Add Reecipients to Emails

  • 6 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Matt

more options

I still cannot add any recipients into my emails unless I drag and drop them; however, even then, I can only add as many that will fit into one line.

If I use the contacts sidebar and try to add from there, nothing happens. I can't even get one recipient into an email (To, CC, or BCC). Things seemed to be working okay until the last update to 31.7.0. Can someone please help me with this issue? I can only use Thunderbird, at this point, if I am replying to or emailing 1-4 people.

I use Windows 7. I have tried removing all add-ons, and I still have the problem.

Thank you.

I still cannot add any recipients into my emails unless I drag and drop them; however, even then, I can only add as many that will fit into one line. If I use the contacts sidebar and try to add from there, nothing happens. I can't even get one recipient into an email (To, CC, or BCC). Things seemed to be working okay until the last update to 31.7.0. Can someone please help me with this issue? I can only use Thunderbird, at this point, if I am replying to or emailing 1-4 people. I use Windows 7. I have tried removing all add-ons, and I still have the problem. Thank you.

Chosen solution

Well you said you had disabled all add-ons. Either that was not correct or you are using a non default theme that is not really compatible with the current version. Safe mode only disables add-ons and themes.

Read this answer in context 👍 0

All Replies (6)

more options

hold shift while starting Thunderbird for safe mode. Do you still have the problem?

more options

Yes, Matt. That did help. So what does that mean?

more options

Seçilmiş Həll

Well you said you had disabled all add-ons. Either that was not correct or you are using a non default theme that is not really compatible with the current version. Safe mode only disables add-ons and themes.

more options

Themes - I do have Personas for Thunderbird. Let me try disabling that.

more options

It was Personas. Thank you Matt for helping me. I really apprecaite it.

more options

As there are another lot of interface changes coming along with Version38 in the next few weeks. I suggest you do not use a theme until after V38 is released and then do your searching from within Thunderbird so only Themes compatible with your version are available for install.

Note that personas have been renamed themes and what we themes are now "Complete" themes.

So personas should no longer be required.