does not see the previously saved passwords

Can you explain that in more detail?

I give the screenshots made on the example of one mailbox.

This problem has no solution?

It seems remarkable that you have so many users apparently all suffering from the same problem, yet I can't think of anyone else who has reported this after upgrading.

So, tell us a bit more about the set up there. Are you doing anything unconventional, such as users sharing profiles, or their address books? Are all your profiles stored in the usual way, local on each computer? Each user has their own installation, or are there multiple profiles in use? Do your users use a Master Password?

The version you mention has already been superceded by TB 38.1.0. Have you tried this?

Each computer program is installed and configured a mail profile that is also stored on this computer. Master password we do not use. Version 38.1.0 has not solved the problem.

Please add the troubleshooting information to your post. This might a an add-on problem, as localization issue or something entirely of your own site. The troubleshooting information will provide at least some minor information. To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Сведения о приложении

   Имя: Thunderbird
   Версия: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Папка профиля: Показать папку

             (Локальный диск)
   ID сборки приложения: 20150707103124
   Включённые плагины: about:plugins
   Конфигурация сборки: about:buildconfig
   Использование памяти: about:memory

 Учётные записи почты и новостей
   account1:
     INCOMING: account1, , (pop3) gomel.energo.net:110, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: gomel.energo.net:25, alwaysSTARTTLS, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Сообщения о падениях

 Расширения
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Minimize On Start and Close, 1.3.2.1-signed, true, {480adee0-f020-4fef-917d-b05502b17aaf}
   MinimizeToTray revived (MinTrayR), 1.1.2, true, mintrayr@tn123.ath.cx

 Важные изменённые настройки

   Имя: Значение

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 348160
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d35edbd8-0143-4559-8f7f-fe36d69c7b3
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1437638381
     places.history.expiration.transient_current_max_pages: 45110
     plugin.importedState: true
     plugins.update.notifyUser: true
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false

 Графика

     Описание видеокарты: NVIDIA GeForce 210
     Код производителя: 0x10de
     Код устройства: 0x0a65
     Объём видеопамяти: 512
     Драйвера видеокарты: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Версия драйвера: 9.18.13.4052
     Дата разработки драйвера: 7-2-2014
     Direct2D включён: true
     DirectWrite включён: true (6.2.9200.17292)
     Параметры ClearType: Параметры ClearType не найдены
     Визуализатор WebGL: false
     Аппаратно ускоренные окна: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Инкрементальный GC: 1

 Поддержка доступности

   Активирована: 0
   Отключение поддержки доступности: 0

 Версии библиотек

     Ожидаемая минимальная версия
     Используемая версия

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

The problem is still not solved. Because of this we can not go to the new version.

But you can see the passwords in 31.7.0?

Is it not possible for users to write them down then re-enter them after upgrading? You are showing us only one account being used, so there is not a lot of data to be managed.

Given that this is not a common problem, I'm wondering if it is a fault in the localised version you are using. I see Cyrillic; is the language Russian? Would you be prepared to try an English language version just to see if it is connected with the version you are using?

Thank you so quickly answered. Describe a situation again.

I am a system administrator and working in the enterprise. On computers enterprise installed Mozilla Thunderbird and set up each user's personal profile. Total to date 142 profile. Each profile saved passwords, and users are working with the mail. Users do not even know these passwords. All passwords I know. Earlier, I just updated version of the program, and it worked, but starting with version 38, the previously stored passwords, the program does not see. That is, I update the program and the passwords are not visible, and then roll back to version 31.7.0 or 31.8.0. passwords are back too. The version I put both Russian and English, the result is the same. With so many profiles to re-enter and save the passwords is not the solution.

Is there something different in the way you have set this up? Can you confirm where the profile folder is stored? Is it in the default location on each computer?

Generally: Thunderbird is installed on each computer. Mail accounts are created in thunderbird on each computer or in each UserAccount if several people use one computer.

The profile folders are stored in the UserAccount appdata/roaming/thunderbird/profiles on each computer. Do you have the profile folders stored in a different location?

re :We have more than hundreds of copies of the program I presume one copy per computer.

re :all cached passwords, So, I presume by 'cached' , you mean Password Manager has remembered them, so they display in the Options > Security > Passwords - click on 'Saved Passwords' area.

re: users do not even know about what their password....Master password we do not use How can users not know their passwords when all they need to do is look at the same options window as shown in your posted images. Make a note of the password, update and then enter the password at the prompt selecting the checkbox to remember the password.

Yes - Thunderbird is installed on each computer

       "c:\Program Files\Mozilla Thunderbird"

Yes - one copy per computer Yes - Mail accounts are created in thunderbird on each computer Yes - profile folders stored in a different location

        "d:\!Mail\%username%@gomel.energo.net "

Yes - 'cached' , you mean Password Manager has remembered them... Yes, our users do not know your password. It's not a problem. The problem is that the program does not display the previously stored password (key3.db and secmod.db).

Problem solved. Probably file was corrupted key3.db. I deleted the file, and the new passwords are kept. After this updated version of the software and the new version saw stored passwords, create a file logins.json and now everything is fine. On all other computers in the enterprise such a problem does not arise.