Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems with Outlook.com (hotmail) -- Cannot write message.

  • 1 cavab
  • 1 has this problem
  • 22 views
  • Last reply by guigs

more options

For some reason, when I access my e-mail (Outlook.com/hotmail) I cannot write a message to anyone because there is no text box to write in. The box for the recipient's email address works fine & the box for the subject line also works fine. But, no matter what I do, there is no way to actually write a message. I've tried this with new messages, replying to messages & forwarding messages. None of these work, and the problem only occurs on Firefox (for Mac). This problem does not happen on when using Safari. I noticed the problem after I upgraded to version 39.0. Can anyone help me resolve this? Thanks! Shannon

For some reason, when I access my e-mail (Outlook.com/hotmail) I cannot write a message to anyone because there is no text box to write in. The box for the recipient's email address works fine & the box for the subject line also works fine. But, no matter what I do, there is no way to actually write a message. I've tried this with new messages, replying to messages & forwarding messages. None of these work, and the problem only occurs on Firefox (for Mac). This problem does not happen on when using Safari. I noticed the problem after I upgraded to version 39.0. Can anyone help me resolve this? Thanks! Shannon

All Replies (1)

more options

Please contact Microsoft communities about this for further help if these troubleshooting tips do not help: