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Thunderbird will not accept our password on our e-mail

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Gnospen

a51718r
a51718r
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For at least 3 months, we have had problems logging on to our e-mail account. After several attemps, sometimes it has accepted our password but most of the time, we are out of communication for many days. The e-mails do come in on our Ipad. What is wrong, we are at our wits end.

Also, some of our incoming mail is addressed to "baggenstossy" instead of baggenstoss

For at least 3 months, we have had problems logging on to our e-mail account. After several attemps, sometimes it has accepted our password but most of the time, we are out of communication for many days. The e-mails do come in on our Ipad. What is wrong, we are at our wits end. Also, some of our incoming mail is addressed to "baggenstossy" instead of baggenstoss

All Replies (1)

Gnospen
Gnospen
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Common questions:

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

About baggenstossy you need to talk to your mail-server provider.

Modified by Gnospen