Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Have not been able to receive emails in Thunderbird although they are being received in webmail and on host server. It was suggest to remove the email account f

  • 1 cavab
  • 3 have this problem
  • 11 views
  • Last reply by Norio

SeanMax
SeanMax
more options

Have not been able to receive emails in Thunderbird although they are being received in webmail and on host server. It was suggest to remove the email account from Thunderbird and then add it back, but during mail account setup in trying to add the account back a message is received saying "Configuration cannot be verified- is username or password incorrect?" although correct username and password are being used. How can this be fixed?

Have not been able to receive emails in Thunderbird although they are being received in webmail and on host server. It was suggest to remove the email account from Thunderbird and then add it back, but during mail account setup in trying to add the account back a message is received saying "Configuration cannot be verified- is username or password incorrect?" although correct username and password are being used. How can this be fixed?

All Replies (1)

Norio
Norio
more options

Hi SeanMax, Windows or Mac? I assume you are on Windows. Are you using an IMAP or POP account? Is the problem both with receiving and sending emails?

You probably already know all this, but in addition to the username & password, there are other parameters that must be specified. Oftimes Thunderbird automatically chooses the correct ones, but sometimes it doesn't. Also, some email servers have odd quirks; for example, the office365.com mail servers require a username that includes the full address, with the "@" sign, which is unlike most other providers.

Check with your provider what your server name/address, port, connection security, and authentication mode should be (for both receiving and SMTP outgoing), and then look in your server settings to make sure that's how it's set up (Tools-->Account Settings). Don't forget that the SMTP outgoing server settings are in a separate area down near the bottom of the left panel in the Account Settings dialogue.

Hope this helps, Norio