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How do I import my old address book

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by gild

ronrsino
ronrsino
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I have always used thunderbird for my emails, but recently and computer troubles after downloading Windows 10. I had to perform a reset function which removed all the apps from my computer, including email. I was left with a file called "Removed Apps" and it contained my Mozilla Thunderbird file. When I tried to open this I was asked to download it again. All my address book contacts were gone. Is there any way of recovering them?

I have always used thunderbird for my emails, but recently and computer troubles after downloading Windows 10. I had to perform a reset function which removed all the apps from my computer, including email. I was left with a file called "Removed Apps" and it contained my Mozilla Thunderbird file. When I tried to open this I was asked to download it again. All my address book contacts were gone. Is there any way of recovering them?

All Replies (1)

gild
gild
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Normally, If you upgrade Thunderbird, it will try to open your default profile, BUT... It looks like Windows 10 upgrade had issues and you had to reset (recover?), When you downloaded/installed a new Thunderbird it created a new profile. Hopefully, your missing profile is located in the 'Removed Apps' folder. You can follow the procedures in the link to 'recover' the old profile.

https://support.mozilla.org/en-US/kb/profiles-tb

TB-38.2 Win10-PC (edited to correct information)

Modified by gild