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Firefox Will Not Load

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

tandra.thomas
tandra.thomas
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So here's what I've tried:

1. Uninstalled Firefox 2. Removed all Firefox folders from computer, to include users profile 3. Gone into Registry and removed all instances of Firefox 4. Re-installed Firefox 5. Installed Firefox update 6. Verified Video Drivers up-to-date 7. Verified Windows was up-to-date 8. Scanned system with Malware Bytes, didn't find any Malware 9. Logged on with different user profile and same problem exists

I've uploaded an image showing the various Crash Report ID's I get, whenever I get the attached message.

So here's what I've tried: 1. Uninstalled Firefox 2. Removed all Firefox folders from computer, to include users profile 3. Gone into Registry and removed all instances of Firefox 4. Re-installed Firefox 5. Installed Firefox update 6. Verified Video Drivers up-to-date 7. Verified Windows was up-to-date 8. Scanned system with Malware Bytes, didn't find any Malware 9. Logged on with different user profile and same problem exists I've uploaded an image showing the various Crash Report ID's I get, whenever I get the attached message.
Attached screenshots

All Replies (2)

FredMcD
FredMcD
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bp-d49cbdb0-a09e-4d53-aa9d-78d742150908 bp-e3bdda20-6c3c-4729-8032-ffa3a2150908

In the future, please copy the report numbers and post them in the reply box below.

FredMcD
FredMcD
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Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

This is for Sumo's; Related Bugs

1031852 RESOLVED DUPLICATE Persistent crash after updating to today's Aurora build 1031697 VERIFIED FIXED Huge Aurora 32 crash spike after landing of bug 1013587, several signatures

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

swi_ifslsp.dll = Sophos Anti-Virus

RapportTanzanEx400.DLL

RapportGP.DLL

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Sophos_detoured.dll = Sophos Anti-Virus or 3500 Rack Configuration or Installer HP Backup and by Sophos Plc (www.sophos.com) or Sophos. http://www.file.net/process/sophos_detoured.dll.html Description: Sophos_detoured.dll is not essential for Windows and will often cause problems. The sophos_detoured.dll file is located in a subfolder of "C:\Program Files".

ffm.dll = Nothing Found

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable Rapport. It has been causing issues.