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Hi, everytime I try to upload a relativly big file (6-8MB) in an email attachment (gmail) the whole copmputer crashes and restarts, other browsers no problem

  • 5 cavab
  • 1 has this problem
  • 6 views
  • Last reply by dredonn

Khibar
Khibar
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I tried several different files and still crashes, the error message i get is whea_uncorrectable_error, this is only happening since i upgraded to windows 10. When I try uploading the same files into an email attachment on internet explorer or Microsoft edge, there is no problem, why and how can I fix it?

Thank you,

I tried several different files and still crashes, the error message i get is whea_uncorrectable_error, this is only happening since i upgraded to windows 10. When I try uploading the same files into an email attachment on internet explorer or Microsoft edge, there is no problem, why and how can I fix it? Thank you,

All Replies (5)

guigs
guigs
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

guigs
guigs
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In the meantime I believe that is a hardware error: http://www.tomshardware.com/answers/i.../windows8-whea-uncorrectable-error.html

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.

You can check the Windows event log for details.

Khibar
Khibar Question owner
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Hey guys, thank you for the response, I do not have an anti-virus except windows defender, so not sure it is the anit-virus. Further more I sent about 2 hours doing diagnostics about my hardware, looks fine, no issues. If it is a hardware problem, why only with Firefox and not with Internet Explorer and Microsoft Edge?

Thank you in advance,

dredonn
dredonn
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Khibar said

Hey guys, thank you for the response, I do not have an anti-virus except windows defender, so not sure it is the anit-virus. Further more I sent about 2 hours doing diagnostics about my hardware, looks fine, no issues. If it is a hardware problem, why only with Firefox and not with Internet Explorer and Microsoft Edge? Thank you in advance,


Have you had any luck fixing this problem, I'm having a similar one.