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Firefox crashes when trying to start

  • 1 cavab
  • 1 has this problem
  • 7 views
  • Last reply by Andrew

krizzle
krizzle
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When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport.

Since Firefox doesn't start, I can't add Details about the Crash automatically.

Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800


The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport. Since Firefox doesn't start, I can't add Details about the Crash automatically. Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800 The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

All Replies (1)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.