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Firefox crashes

  • 6 cavab
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

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Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-dcd2f304-a0f6-4b9d-a0a3-afe3a2151008 Submitted: 20 minutes ago

Report ID: bp-00328979-fa10-429c-a73f-55fd72151008 Submitted: 2 hours ago

Report ID: bp-f87567d0-d559-4cad-9f6a-664a22151008 Submitted: 2 hours ago

Report ID: bp-94dd6569-44fa-4149-8907-090162151008 Submitted: 2 hours ago

Report ID: bp-bbf9ea27-16ba-4798-935f-abf0b2151008 Submitted: 3 hours ago

Report ID: bp-79f7e09c-7897-4e8e-b5f4-289a22151007 Submitted: 14 hours ago

Report ID: bp-bbf3dda4-4d63-4442-bbdd-2a3662151006 Submitted: 2 days ago

Report ID: bp-d7f73da5-9b41-430b-87aa-4ded42151006 Submitted: 2 days ago

Report ID: bp-e4c000a5-1781-4c31-98fc-1f9e42151006 Submitted: 2 days ago

Report ID: bp-7f7a7851-081a-466c-91fc-87b712151006 Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Nimbus Screen Capture - editable screenshots. Version: 6.6.1 Enabled: true ID: nimbusscreencaptureff@everhelper.me

Name: IDM CC Version: 7.3.100 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 630M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-16-2015 Driver Date (GPU #2): 7-22-2015 Driver Version: 10.18.10.4242 Driver Version (GPU #2): 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 00000000 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4242 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444284039 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444284048 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444284017 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 99549 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-dcd2f304-a0f6-4b9d-a0a3-afe3a2151008 Submitted: 20 minutes ago Report ID: bp-00328979-fa10-429c-a73f-55fd72151008 Submitted: 2 hours ago Report ID: bp-f87567d0-d559-4cad-9f6a-664a22151008 Submitted: 2 hours ago Report ID: bp-94dd6569-44fa-4149-8907-090162151008 Submitted: 2 hours ago Report ID: bp-bbf9ea27-16ba-4798-935f-abf0b2151008 Submitted: 3 hours ago Report ID: bp-79f7e09c-7897-4e8e-b5f4-289a22151007 Submitted: 14 hours ago Report ID: bp-bbf3dda4-4d63-4442-bbdd-2a3662151006 Submitted: 2 days ago Report ID: bp-d7f73da5-9b41-430b-87aa-4ded42151006 Submitted: 2 days ago Report ID: bp-e4c000a5-1781-4c31-98fc-1f9e42151006 Submitted: 2 days ago Report ID: bp-7f7a7851-081a-466c-91fc-87b712151006 Submitted: 2 days ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Nimbus Screen Capture - editable screenshots. Version: 6.6.1 Enabled: true ID: nimbusscreencaptureff@everhelper.me Name: IDM CC Version: 7.3.100 Enabled: false ID: mozilla_cc@internetdownloadmanager.com Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 630M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-16-2015 Driver Date (GPU #2): 7-22-2015 Driver Version: 10.18.10.4242 Driver Version (GPU #2): 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 00000000 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4242 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444284039 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444284048 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444284017 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 99549 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------

Chosen solution

The crash report flagged these programs;

Signature nvwgf2um

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvumdshim.dll = NVIDIA Corp


This is for Sumo's Related Bugs 1189940 NEW --- Win10 crashes in nvwgf2um.dll@0x47c5d via CompositorD3D11::EndFrame


philipp said

unfortunately this is an ongoing issue with nvidia drivers on windows 10. firefox developers are looking into it . . . . . . . .
Read this answer in context 👍 0

All Replies (6)

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hi josemon17, unfortunately this is an ongoing issue with nvidia drivers on windows 10. firefox developers are looking into it, but at the moment you'll probably have to disable hardware acceleration in the firefox menu ≡ > options > advanced > general for the crashes to stop (that setting will take a restart of the browser to take effect).

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philipp said

hi josemon17, unfortunately this is an ongoing issue with nvidia drivers on windows 10. firefox developers are looking into it, but at the moment you'll probably have to disable hardware acceleration in the firefox menu ≡ > options > advanced > general for the crashes to stop (that setting will take a restart of the browser to take effect).

Problem is still thr...!

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could you post a new crash report here into a reply in the forum that was triggered after you've disabled hardware acceleration?

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philipp said

could you post a new crash report here into a reply in the forum that was triggered after you've disabled hardware acceleration?

Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-a262250f-a9fb-4bc0-a67a-594872151008 Submitted: 1 hour ago

Report ID: bp-66d505a3-e5f7-4601-ae29-aa8242151008 Submitted: 7 hours ago

Report ID: bp-dcd2f304-a0f6-4b9d-a0a3-afe3a2151008 Submitted: 8 hours ago

Report ID: bp-00328979-fa10-429c-a73f-55fd72151008 Submitted: 10 hours ago

Report ID: bp-f87567d0-d559-4cad-9f6a-664a22151008 Submitted: 10 hours ago

Report ID: bp-94dd6569-44fa-4149-8907-090162151008 Submitted: 10 hours ago

Report ID: bp-bbf9ea27-16ba-4798-935f-abf0b2151008 Submitted: 11 hours ago

Report ID: bp-79f7e09c-7897-4e8e-b5f4-289a22151007 Submitted: 22 hours ago

Report ID: bp-bbf3dda4-4d63-4442-bbdd-2a3662151006 Submitted: 2 days ago

Report ID: bp-d7f73da5-9b41-430b-87aa-4ded42151006 Submitted: 2 days ago

Report ID: bp-e4c000a5-1781-4c31-98fc-1f9e42151006 Submitted: 2 days ago

Report ID: bp-7f7a7851-081a-466c-91fc-87b712151006 Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Nimbus Screen Capture - editable screenshots. Version: 6.6.1 Enabled: true ID: nimbusscreencaptureff@everhelper.me

Name: IDM CC Version: 7.3.100 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 630M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none Device ID: 0x0166 Device ID (GPU #2): 0x0de9 DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 6-16-2015 Driver Date (GPU #2): 7-22-2015 Driver Version: 10.18.10.4242 Driver Version (GPU #2): 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 00000000 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4242 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-eme-adobe.lastUpdate: 1444284039 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444284048 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444284017 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 99549 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


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philipp said

could you post a new crash report here into a reply in the forum that was triggered after you've disabled hardware acceleration?

It was really annoying..as u hav mentioned..its due to nvidia driver..i just uninstalled it..now i hope its working fine

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Seçilmiş Həll

The crash report flagged these programs;

Signature nvwgf2um

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvumdshim.dll = NVIDIA Corp


This is for Sumo's Related Bugs 1189940 NEW --- Win10 crashes in nvwgf2um.dll@0x47c5d via CompositorD3D11::EndFrame


philipp said

unfortunately this is an ongoing issue with nvidia drivers on windows 10. firefox developers are looking into it . . . . . . . .