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Email Account Disappeared - Opening Screen is Blank - But See Files under Application Data

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  • 2 have this problem
  • 6 views
  • Last reply by Wayne Mery

Brian Kindsvater
Brian Kindsvater
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I've been using Thunderbird for years and today I start it up and the opening screen, where I would normally see my email folders and emails is blank. The program is telling me I need to create an email account, like this was a new install.

Looking at the program files in Windows Explorer, I see my profile and folders with the emails. I don't know why Thunderbird is not seeing anything.

When clicking on Address Book it shows the addresses, but pops up a window for "New Account Setup" - My existing accounts and email are not being shown.

Any help would be appreciated, thanks. Brian

I've been using Thunderbird for years and today I start it up and the opening screen, where I would normally see my email folders and emails is blank. The program is telling me I need to create an email account, like this was a new install. Looking at the program files in Windows Explorer, I see my profile and folders with the emails. I don't know why Thunderbird is not seeing anything. When clicking on Address Book it shows the addresses, but pops up a window for "New Account Setup" - My existing accounts and email are not being shown. Any help would be appreciated, thanks. Brian

All Replies (1)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Does http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared help?