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My problem does not happen in safe mode. Now what?

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  • Last reply by FredMcD

Lydia671
Lydia671
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I kept getting the message about script bugging (since that screen is gone, I don't have the whole thing). In essence, navingating within websites was extremely slow and the tab at the top of the screen kept reading "connecting." I started Firefox in safe mode and the problem does not exist there. But the instructions/suggested solutions from Firefox does not tell me what to do if the problem does not exist while I am in safe mode. What should I do next now that I know the problem does not exist while I am in Safe Mode? Thank you in advance for any and all help.

I kept getting the message about script bugging (since that screen is gone, I don't have the whole thing). In essence, navingating within websites was extremely slow and the tab at the top of the screen kept reading "connecting." I started Firefox in safe mode and the problem does not exist there. But the instructions/suggested solutions from Firefox does not tell me what to do if the problem does not exist while I am in safe mode. What should I do next now that I know the problem does not exist while I am in Safe Mode? Thank you in advance for any and all help.

All Replies (1)

FredMcD
FredMcD
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Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

If the script error returns, write down the whole message and post it here.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!