Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In view, group by sort a blank section has appeared below today's date which says it contains an unread message but it's blank.

  • 1 cavab
  • 2 have this problem
  • 3 views
  • Last reply by Matt

more options

No idea where this has just come from, and it only effects one of my email accounts, but the left hand pane shows an unread message while in the header section below today's list of emails another little triangle has appeared (messages are arranged as group by sort, date order ascending )which when expanded shows nothing, yet it's where this unread email is supposed to be. Expanding show email in conversation opens an email in a different account dated months ago.

No idea where this has just come from, and it only effects one of my email accounts, but the left hand pane shows an unread message while in the header section below today's list of emails another little triangle has appeared (messages are arranged as group by sort, date order ascending )which when expanded shows nothing, yet it's where this unread email is supposed to be. Expanding show email in conversation opens an email in a different account dated months ago.

Chosen solution

right click the folder, select properties and then repair to rebuild the index and hopefully cure the problem

Read this answer in context 👍 1

All Replies (1)

more options

Seçilmiş Həll

right click the folder, select properties and then repair to rebuild the index and hopefully cure the problem