Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox reverts to an older version, now can't upgrade past 39

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by radiojosh

more options

I upgraded to Firefox 41. It would crash occasionally and when it opened back up, it acted as though it was installing an update. What it was really doing was reverting to version 39. After a while, I got sick of it and uninstalled Firefox and all of its components, including all of the various folders.

It was running much better and everything seemed good. Then I went to install version 42. Firefox never restarted on its own, it just closed. When I opened it up, I was at version 39 again. I'm not even sure where Firefox got a hold of the version 39 installer, since I tried deleting all of the folders.

Now, I'm trying to upgrade to 42 again, and the download counter just starts over repeatedly, counting up the file size over and over.

Hope somebody has some advice.

I upgraded to Firefox 41. It would crash occasionally and when it opened back up, it acted as though it was installing an update. What it was really doing was reverting to version 39. After a while, I got sick of it and uninstalled Firefox and all of its components, including all of the various folders. It was running much better and everything seemed good. Then I went to install version 42. Firefox never restarted on its own, it just closed. When I opened it up, I was at version 39 again. I'm not even sure where Firefox got a hold of the version 39 installer, since I tried deleting all of the folders. Now, I'm trying to upgrade to 42 again, and the download counter just starts over repeatedly, counting up the file size over and over. Hope somebody has some advice.

All Replies (1)

more options

I should note, this is on a business laptop running Windows 7 SP 1.