Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps on crashing

  • 5 cavab
  • 1 has this problem
  • 1 view
  • Last reply by l22W

more options

"We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. (Which does nothing)

This happens up to 3 times in a minute. Then it runs for a while and maybe the next day crashes again. Not sure whether it's add ons or something.

Any help appreciated.

"We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. (Which does nothing) This happens up to 3 times in a minute. Then it runs for a while and maybe the next day crashes again. Not sure whether it's add ons or something. Any help appreciated.

All Replies (5)

more options

Hello give us link to your crash report to see your problem. To do so follow these steps: Type about:crashes on your navigation bar. And you may see a list of Submitted Crash Reports. Copy and paste first three Report ID here. They may look like this: bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx or xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

more options

bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 bp-ba6f435c-fa40-4aa1-8856-8c4772151108 bp-b259e099-07ac-4e15-a6b3-127272151108

Is that right?

more options

Well done.

bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 Signature DispatchToTracer

This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)] +++++++++++++++++++++++++++++++++++ bp-ba6f435c-fa40-4aa1-8856-8c4772151108 Signature js::GCMarker

Attention Sumo's there are 8 related bug reports +++++++++++++++++++++++++++++++++++++ bp-b259e099-07ac-4e15-a6b3-127272151108 Signature nsRuleNode

This is for Sumo's Related Bugs 609243 NEW --- crash [@ nsRuleNode::DestroyInternal(nsRuleNode***) ]


Note: the crash reports show very high memory usage

more options

You may try this:

  • Type about:memory on your navigation bar. Then click on the Minimize memory usage button.
  • Also go to Preferences>Advanced and under General tab you'll find a option "Use hardware acceleration when available". Uncheck this option if it is checked.

I think this will improve your browser's performamce.

more options

lol My browser is crashing as I speak...:) Trying memory changes. Will see if it works

My one ram cartridge stopped working a while back so I removed it. I figured since I don't use my computer for games or advanced graphical stuff I'll just leave 2gb ram. I'm wondering whether maybe I should get another 2gb as it might be effecting performance.

Thanks Fred and Sashoto for your help.