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gmail for business doesn't verify username and password

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  • 1 has this problem
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  • Last reply by christ1

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I have read all the support information here. However, my email is based on my domain name - falcon@nyghtfalcon.com. Despite using the stmp.gmail.com and imap.gmail.com in manually configuring the account information, TB keeps querying www.a2hosting.com - they host our domain.

I need to get this working since I hate the Gmail interface and I am wasting a lot of time. Please help

I have read all the support information here. However, my email is based on my domain name - falcon@nyghtfalcon.com. Despite using the stmp.gmail.com and imap.gmail.com in manually configuring the account information, TB keeps querying www.a2hosting.com - they host our domain. I need to get this working since I hate the Gmail interface and I am wasting a lot of time. Please help

Chosen solution

Use 'Manual config' when the wizard fails to detect the correct settings. https://support.mozilla.org/en-US/kb/manual-account-configuration

For Gmail IMAP use 'Authentication method' 'OAuth2'.

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All Replies (4)

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Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help, and then Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
 Crash Reports
 Extensions
   Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 689c176e-c0f0-4522-9005-a88af838e91
     network.cookie.prefsMigrated: true
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics 4000
     Vendor ID: 0x8086
     Device ID: 0x0166
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.4276
     Driver Date: 8-17-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
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Please see attached

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Seçilmiş Həll

Use 'Manual config' when the wizard fails to detect the correct settings. https://support.mozilla.org/en-US/kb/manual-account-configuration

For Gmail IMAP use 'Authentication method' 'OAuth2'.