Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox app is making my iPad crash and restart every time I open it, on iPad 3 ios9

  • 7 cavab
  • 23 have this problem
  • 19 views
  • Last reply by ljwaldron

more options

every time I open Firefox on my iOS 9 iPad it crashes and makes my iPad reboot , I can delet it then reinstall it and it will work for a few days and then out of no where start crashing again and it takes my iPad with it I love Firefox but hate that it is doing this , please fix this problem

when it crashes it gos from Firefox splash to apple boot screen

every time I open Firefox on my iOS 9 iPad it crashes and makes my iPad reboot , I can delet it then reinstall it and it will work for a few days and then out of no where start crashing again and it takes my iPad with it I love Firefox but hate that it is doing this , please fix this problem when it crashes it gos from Firefox splash to apple boot screen

Modified by rickybennett

All Replies (7)

more options

Hi Ricky,

This sounds like Bug 1220847, which we're actively investigating. Other apps seem to hit this too, but we don't know exactly why.

Do you know any sites in particular that you visit before this problem starts happening? Do you have many tabs open?

We suspect this is due to large images that the OS is caching — that you're seeing the Apple splash screen is because `backboardd`, a system app, crashes, rather than Firefox itself.

more options

After the restart, if I double push the iPad home button l see Firefox as one of the pages. It is on yuneek.com store locator. If I tap the visible page, I goes through the reboot.

more options

no certain site , what i had it on last right before it done it was google search results and there is no images showing, except the google logo i just taped the page and it rebooted it again

more options

Ipad Air here and it does the same thing from when I launch it. Doesn't give me an opportunity to do anything. Any update because I'm about to uninstall it and be done with the aggregation.

more options

The next release should fix this bug.

more options

I have the same problem on my iPad Air 2. I was on wordplays.com; couldn't even finish entering a word and it crashed.

more options

When is the next release?