Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I started to setup a Firefox Sync account - but didn't want to put my old age of 70 - so I put '7' - now I'm locked out - HELP ! how do I reset and try again? )

rzackris
rzackris
more options

Now I can't even sign-in to Sync - as it think I'm too young !! (Ha - who knew??) - so when I try to log in to correct my age, I get this!


Cannot create account

You must meet certain age requirements to create a Firefox Account. Apparently you've got to be at least 14 years old !!

Now I can't even sign-in to Sync - as it think I'm too young !! (Ha - who knew??) - so when I try to log in to correct my age, I get this! Cannot create account You must meet certain age requirements to create a Firefox Account. Apparently you've got to be at least 14 years old !!

All Replies (3)

philipp
philipp
  • Moderator
more options

hi rzackris, go to https://accounts.firefox.com/signup and right-click on a blank section of the page. then go to view page infos > security > view cookies > clear all cookies & try it again afterwards.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to close and restart Firefox?

blockgaming76
blockgaming76
more options

clear your cookies for the sight.