Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

How do I stop "The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed" in Netflix on Firefox 42?

  • 5 cavab
  • 4 have this problem
  • 1 view
  • Last reply by cpearce

PatPeter
PatPeter
more options

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos:

> The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed

I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal.

The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm

Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos: > The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal. The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

Modified by PatPeter

All Replies (5)

FredMcD
FredMcD
more options

Go to Adobe.com and find the proper support forum.

PatPeter
PatPeter Question owner
more options

This is NOT an Adobe issue. This plugin is automatically downloaded by Firefox:

> Firefox downloads and enables the Adobe Primetime CDM by default to give users a smooth experience on sites that require DRM.

https://support.mozilla.org/en-US/kb/enable-drm

Modified by PatPeter

FredMcD
FredMcD
more options

I've called the big guys to help you. Good luck.

PatPeter
PatPeter Question owner
more options

Thank you!

cpearce
cpearce
more options

Sorry you're having trouble.

If you open about:crashes can you copy some of the URLs listed and paste them here?