Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have twice gotten a message saying it is from Firefox Security and wants me to download something, but the address on the top bar of the webpage weird site

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Got a window pop up in Firefox while I was in a commercial website. It claims to be from Firefox and that I have a security issue and wants me to download and buy something. I closed it quickly so didn't get the www address but it wasn't Mozilla.

Since it has happened twice how would I report it the next time it happens as it looked very legitimate.

Got a window pop up in Firefox while I was in a commercial website. It claims to be from Firefox and that I have a security issue and wants me to download and buy something. I closed it quickly so didn't get the www address but it wasn't Mozilla. Since it has happened twice how would I report it the next time it happens as it looked very legitimate.

All Replies (2)

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}