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"get addons" not loading

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  • 3 have this problem
  • 9 views
  • Last reply by Konixx

Konixx
Konixx
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When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

Chosen solution

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

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All Replies (5)

cor-el
cor-el
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  • Top 10 Contributor
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Can you access the Add-ons site directly?

Do you still have extensions installed?

  • Firefox menu button/Tools > Add-ons > Extensions
Konixx
Konixx Question owner
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Yes, i can open that page directly. I thought I had a couple of extensions still but it does not show any now, the extensions page is just blank. Not sure whether I previously removed them all or whether this is another bug...

Konixx
Konixx Question owner
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update: have just installed an add on from the direct webpage and it does NOT show under "extensions"

cor-el
cor-el
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  • Top 10 Contributor
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Seçilmiş Həll

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Konixx
Konixx Question owner
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Ha! I deleted extensions.json and "extensions-compatability" and now it's working! :)

Thanks heaps!!!