During compact files action on inbox all emails were deleted, how can I retrieve them? (pop3 with avast anti-virus)
I have used the automatic "compact files" many times & have not experienced this problem before. I was in the middle of deleting some unwanted emails when offered the option to "compact files" which I accepted. When compacting was completed all of my entire inbox was empty & not in the trash box. Is there any way to retrieve them?
Modified by Wayne Mery
Chosen solution
right click the folder, select properties and then repair. Lets see if it was only the index that was lost.
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pop account? or imap? And want antivirus software are you using?
Hi Wayne, Thanks for the response. I am using pop3 with avast anti-virus
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right click the folder, select properties and then repair. Lets see if it was only the index that was lost.
Many thanks Matt. All messages retrieved
I suggest you create an exception in Avast for your profile folder to prevent this occurring again.
While I can not say definitively, when you compact thunderbird completely creates a new store file for the folder and then generates an index to it. What I guess is happening is Avast is trying to scan this file as the write is occurring and the result is unsatisfactory. An exception should stop that and perhaps other random slowness you may have noticed, particularly when getting mail.
Thanks for additional advice but not sure how to create this exception. Found the location of the Profile folder with ref to Avast but I have no idea how to proceed.
I suggest you contact avast,
This might be helpful, but for instructions on actuallu using your anti virus I suggest you contact the experts in that software. The manufacturer.
Matt, Thanks for all your help. Everything seems to working ok.