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Thunderbird does not work under win 10

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  • Last reply by christ1

doggie56
doggie56
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After updating on windows 10 Thunderbird does not start. Antivirus is Kaspersky Following is the message from "Mozilla Absturzmelder":

AbortMessage: [3364] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr38-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110 AdapterDeviceID: 0x0612 AdapterDriverVersion: 9.18.13.4192 AdapterSubsysID: 057710de AdapterVendorID: 0x10de Add-ons: thunderbird-filelink-dropbox%40mikeconley.ca:1.0.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.0 AvailablePageFile: 14298591232 AvailablePhysicalMemory: 14427742208 AvailableVirtualMemory: 3930796032 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52428800 BreakpadReserveSize: 67108864 BuildID: 20151221142744 CrashTime: 1452013086 EMCheckCompatibility: true Email: bernd-roloff@gmx.de FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1451837430 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0612, AdapterSubsysID: 057710de, AdapterDriverVersion: 9.18.13.4192 xpcom_runtime_abort([3364] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr38-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 895 StartupTime: 1452013085 SystemMemoryUsePercentage: 15 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17401380864 TotalPhysicalMemory: 17132945408 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD-Tcpip [UDP/IP] : 2 : 2 :  
MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP-TCP-Dienstanbieter : 2 : 1 :  
RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP-UDP-Dienstanbieter : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: de

Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.

Any Help would be welcome. Greetings Bernd

After updating on windows 10 Thunderbird does not start. Antivirus is Kaspersky Following is the message from "Mozilla Absturzmelder": AbortMessage: [3364] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr38-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110 AdapterDeviceID: 0x0612 AdapterDriverVersion: 9.18.13.4192 AdapterSubsysID: 057710de AdapterVendorID: 0x10de Add-ons: thunderbird-filelink-dropbox%40mikeconley.ca:1.0.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.0 AvailablePageFile: 14298591232 AvailablePhysicalMemory: 14427742208 AvailableVirtualMemory: 3930796032 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52428800 BreakpadReserveSize: 67108864 BuildID: 20151221142744 CrashTime: 1452013086 EMCheckCompatibility: true Email: bernd-roloff@gmx.de FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1451837430 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0612, AdapterSubsysID: 057710de, AdapterDriverVersion: 9.18.13.4192 xpcom_runtime_abort([3364] ###!!! ABORT: Could not load UTC timezone, brace yourself and prepare for crash: file c:\builds\moz2_slave\tb-rel-c-esr38-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 110) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 895 StartupTime: 1452013085 SystemMemoryUsePercentage: 15 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17401380864 TotalPhysicalMemory: 17132945408 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: de Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes. Any Help would be welcome. Greetings Bernd

All Replies (1)

christ1
christ1
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Please post a crash ID. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports