Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Your download was interrupted. - Unable to install

  • 2 cavab
  • 2 have this problem
  • 26 views
  • Last reply by Tussca

more options

My Firefox wanted to update. I let it, it crashed in the middle.

Windows 7 Pro

Firefox wouldn't open after that. I checked my programs and features list and there was two versions listed as well as the background maintenance program. Pressing uninstall on both listed versions came back with the message along the lines of "this program has already been uninstalled would you like to remove it from the list..." So I removed both of those and the maintenance program since nothing was working anyway.

Now I cant install. Using the stub installer I get to the install bar and all the way to the end (past the downloading and into the installing) and it says "Your download was interrupted. Please click the OK button to continue." Screen shot attached.

I try the offline installer and it gets to the extracting window, fully loads that and then closes and nothing happens.


-There is nothing in the event logs. -I've used ccleaner to clean up the registry and temp files etc. -I've manually gone through the registry cleaning up stuff -Removed the folder at %APPDATA%\Roaming\Mozilla -Tried installing older versions

Is there a log somewhere I can see to find out whats actually wrong?

My Firefox wanted to update. I let it, it crashed in the middle. Windows 7 Pro Firefox wouldn't open after that. I checked my programs and features list and there was two versions listed as well as the background maintenance program. Pressing uninstall on both listed versions came back with the message along the lines of "this program has already been uninstalled would you like to remove it from the list..." So I removed both of those and the maintenance program since nothing was working anyway. Now I cant install. Using the stub installer I get to the install bar and all the way to the end (past the downloading and into the installing) and it says "Your download was interrupted. Please click the OK button to continue." Screen shot attached. I try the offline installer and it gets to the extracting window, fully loads that and then closes and nothing happens. -There is nothing in the event logs. -I've used ccleaner to clean up the registry and temp files etc. -I've manually gone through the registry cleaning up stuff -Removed the folder at %APPDATA%\Roaming\Mozilla -Tried installing older versions Is there a log somewhere I can see to find out whats actually wrong?

Chosen solution

I've finally gotten FF to install. It appears another program on the system was broken (Tune Up Utilities 2011) and stopping FF from installing but not other programs so I didnt notice at first.

Read this answer in context 👍 0

All Replies (2)

more options

New info - I changed the install location and watched it "install" it never made the folder to install to.

And before someone asks yes I've tried running as Administrator.

more options

Seçilmiş Həll

I've finally gotten FF to install. It appears another program on the system was broken (Tune Up Utilities 2011) and stopping FF from installing but not other programs so I didnt notice at first.