Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 2nd profile slow to start

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

When I open my profile in Firefox, it launches within 5 seconds. When my wife clicks on hers, it takes at least 30 seconds to start. I have turned off add-ons and extensions and that makes no difference. I can start hers in safe mode and all is there, but it still takes about 30 seconds to launch.

Running Win7 and have checked Firewall settings, but of course would be the same for both profiles.

Any suggestions?

When I open my profile in Firefox, it launches within 5 seconds. When my wife clicks on hers, it takes at least 30 seconds to start. I have turned off add-ons and extensions and that makes no difference. I can start hers in safe mode and all is there, but it still takes about 30 seconds to launch. Running Win7 and have checked Firewall settings, but of course would be the same for both profiles. Any suggestions?

Chosen solution

Do you both have different Windows user accounts?

Create a new profile as a test to check if the current profile is causing this problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Read this answer in context 👍 0

All Replies (2)

more options

Hello remnam, maybe your wife's profile is corrupted. Create a new (third) profile and if that one works correct, then you can transfer the valuable data from corrupted profile to the new one.

https://support.mozilla.org/kb/recovering-important-data-from-an-old-profile

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

thank you

more options

Seçilmiş Həll

Do you both have different Windows user accounts?

Create a new profile as a test to check if the current profile is causing this problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.