Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird crashes at random Times

  • 5 cavab
  • 1 has this problem
  • 1 view
  • Last reply by robin_s

robin_s
robin_s
more options

Hello,

first, i want to apologize if you have a hard time reading or understanding my problem, english isn't my native language.

I have 2 Workstations where Thunderbird crashes at random times, with (for me) no plausible reason. TB is connected to a dovecot mail server and about 60 people are working with it with close to zero problems.

Sometimes it'll work for 2 weeks without any errors, sometimes it'll happen multiple times per day. I tried to reinstall TB and deleting/creating a new Profile on both workstations, but it didn't help.


I'll post some Logs to take a look at:

Workstation 1: https://crash-stats.mozilla.com/report/index/6dfea7ce-4c2a-4357-88e9-4038d2160226 https://crash-stats.mozilla.com/report/index/63fbbe3c-48e7-48f3-9d6e-706922160225 https://crash-stats.mozilla.com/report/index/4af0c416-6205-4a91-b492-c33f72160219

Workstation 2:

https://crash-stats.mozilla.com/report/index/bp-ba65e6a3-82a3-41b2-b78c-dfaf72160212 https://crash-stats.mozilla.com/report/index/876095df-2b0b-4ff4-9e43-22d242160204 https://crash-stats.mozilla.com/report/index/3d01da93-e803-4767-bf7e-0486f2160125

Thanks in advance

Hello, first, i want to apologize if you have a hard time reading or understanding my problem, english isn't my native language. I have 2 Workstations where Thunderbird crashes at random times, with (for me) no plausible reason. TB is connected to a dovecot mail server and about 60 people are working with it with close to zero problems. Sometimes it'll work for 2 weeks without any errors, sometimes it'll happen multiple times per day. I tried to reinstall TB and deleting/creating a new Profile on both workstations, but it didn't help. I'll post some Logs to take a look at: Workstation 1: https://crash-stats.mozilla.com/report/index/6dfea7ce-4c2a-4357-88e9-4038d2160226 https://crash-stats.mozilla.com/report/index/63fbbe3c-48e7-48f3-9d6e-706922160225 https://crash-stats.mozilla.com/report/index/4af0c416-6205-4a91-b492-c33f72160219 Workstation 2: https://crash-stats.mozilla.com/report/index/bp-ba65e6a3-82a3-41b2-b78c-dfaf72160212 https://crash-stats.mozilla.com/report/index/876095df-2b0b-4ff4-9e43-22d242160204 https://crash-stats.mozilla.com/report/index/3d01da93-e803-4767-bf7e-0486f2160125 Thanks in advance

All Replies (5)

robin_s
robin_s Question owner
more options

I butchered the formatting, sorry for that!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Do either of the machines have Nvidia video cards? If so On the toolbar > Options > advanced > general and untick the use hardware acceleration option and restart Thunderbird.

robin_s
robin_s Question owner
more options

Hello Matt,

thanks for your answer.

This was the first thing i checked after i read the forums, but both machines had it disabled by default.

Neither of those machines have an Nvidia card, one uses the Integrated Graphics from a 4700k and the other one uses a ATI Radeon.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

It is never that easy.

What anti virus product are you using?

robin_s
robin_s Question owner
more options

I'm using Symantec. But all other Workstations (those that have no problems) have the same Symantec End-Point Security Software, with the same Settings.