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Open email with attachment crashes thunderbird

  • 3 cavab
  • 1 has this problem
  • 4 views
  • Last reply by christ1

gadager
gadager
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On my wife's laptop which she runs her business from using Thunderbird. She forgot to plug it in overnight when we got home from a trip so the battery drained totally and the computer shut down incorrectly.

When she booted back up (charging of course) and opened TB (v38.1.0 I believe) and tried to open an old email that had an attachment, TB crashed immediately. She tried to open different emails with attachments, old and new but TB crashes immediately. I tried to check preferences but clicking anything having to do with attachments kills TB.

Any Email without attachments work fine. All other settings work fine.

This is the newest crash report ID: Crash ID: bp-0e0d070e-2e7c-4944-8dbe-1f3e32160307 Have no idea if that helps or what.

I hope I can get some help with this.

TIA. John Murray

On my wife's laptop which she runs her business from using Thunderbird. She forgot to plug it in overnight when we got home from a trip so the battery drained totally and the computer shut down incorrectly. When she booted back up (charging of course) and opened TB (v38.1.0 I believe) and tried to open an old email that had an attachment, TB crashed immediately. She tried to open different emails with attachments, old and new but TB crashes immediately. I tried to check preferences but clicking anything having to do with attachments kills TB. Any Email without attachments work fine. All other settings work fine. This is the newest crash report ID: Crash ID: bp-0e0d070e-2e7c-4944-8dbe-1f3e32160307 Have no idea if that helps or what. I hope I can get some help with this. TIA. John Murray

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Do you have any plugins enabled in Thunderbird?

At the top right of the Thunderbird window, click the menu button > Add-ons > Plugins.

If there are any active plugins disable all of them ('Never Activate').

gadager
gadager Question owner
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There were 2 plugins but they have been disabled for years, I think. I uninstalled them just to be sure. It did not help. Still exhibiting the same behavior. Cannot touch any email with an attachment. If she does, TB crashes within nanoseconds.

It has never been this way before and worked for years until Monday.

Anything else that might help. My wife is starting to get annoyed and I need her happy...Happy Wife, Happy Life...right? :-)

christ1
christ1
  • Top 25 Contributor
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Which plugins did you uninstall?