Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email in address book being moved to Junk folder

  • 10 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

Email from one person is going to my Junk folder. I have read the forums, and tried a lot of things, but the problem persists.

1. She is in my Personal Address Book 2. I have white listed the Personal Address Book (and Collected Addresses) 3. I have turned off setting for "Trust junk mail headers set by SpamAssassin" 4. I created a filter to run BEFORE Junk Classification 5. I have turned on logging, but nothing is in the log.

Here is the relevant message header info from the latest test: X-Spam-Flag: YES X-Spam-Checker-Version: SpamAssassin 3.2.1 (2007-05-02) on new-mail2.hypermall.com X-Spam-Level: ****** X-Spam-Status: Yes, score=6.0 required=5.0 tests=AWL,DNS_FROM_AHBL_RHSBL, FROM_LOCAL_NOVOWEL autolearn=disabled version=3.2.1 X-Spam-Report: * 3.2 FROM_LOCAL_NOVOWEL From: localpart has series of non-vowel letters * 2.0 DNS_FROM_AHBL_RHSBL RBL: Envelope sender listed in dnsbl.ahbl.org * 0.8 AWL AWL: From: address is in the auto white-list

Note that Thunderbird recognizes that the address is in the white-list. The email gets "[SPAM]" added to the beginning, but worse, it gets moved to the Junk folder.

How can I stop this email from being moved? This person is a regular correspondent, and I need to see her emails!

Email from one person is going to my Junk folder. I have read the forums, and tried a lot of things, but the problem persists. 1. She is in my Personal Address Book 2. I have white listed the Personal Address Book (and Collected Addresses) 3. I have turned off setting for "Trust junk mail headers set by SpamAssassin" 4. I created a filter to run BEFORE Junk Classification 5. I have turned on logging, but nothing is in the log. Here is the relevant message header info from the latest test: X-Spam-Flag: YES X-Spam-Checker-Version: SpamAssassin 3.2.1 (2007-05-02) on new-mail2.hypermall.com X-Spam-Level: ****** X-Spam-Status: Yes, score=6.0 required=5.0 tests=AWL,DNS_FROM_AHBL_RHSBL, FROM_LOCAL_NOVOWEL autolearn=disabled version=3.2.1 X-Spam-Report: * 3.2 FROM_LOCAL_NOVOWEL From: localpart has series of non-vowel letters * 2.0 DNS_FROM_AHBL_RHSBL RBL: Envelope sender listed in dnsbl.ahbl.org * 0.8 AWL AWL: From: address is in the auto white-list Note that Thunderbird recognizes that the address is in the white-list. The email gets "[SPAM]" added to the beginning, but worse, it gets moved to the Junk folder. How can I stop this email from being moved? This person is a regular correspondent, and I need to see her emails!

All Replies (10)

more options

Thunderbird does not use the word Spam or change email Headers. Your provider or antispam software might. Fix that and see if it goes to your inbox then.

more options

My email provider uses SpamAssassin, and I cannot turn that off. Having the word Spam in the message *subject* should not trigger Thunderbird to move the email to the Bulk folder. X-Spam-Flag is yes, but I turned *off* the setting to trust it.

The main points as I see it are: 1. email is whitelisted, and recognized as such 2. Thunderbird is moving the email to the junk folder when it shouldn't

Thank you for your suggestion.

more options

Right click you account in the folder pane, select settings

In Junk settings for the account, make sure trust junk headers set by spam assassin is turned off.

more options

Thank you for your suggestion but "Trust junk headers set by SpamAssassin" is already turned off.

more options

In that case, I assume your using an IMAP account and in that case there is no getting around moving messages, unless we try moving them back and see if the server just moves them again.

To that end. Click a message from this person On the toolbar > Message filters> Select the New button. Select is from is and set it to the senders email address. In the actions set junk status to not junk Then for good measure, set a second action to move the message to the inbox.

more options

I missed a step sorry. Right click the junk/spam folder Select properties and right at the bottom of the dialog select apply incoming filter, Otherwise filters do not apply to that folder.

When setting this option, be careful not to create filters that have circular logic in them.

That is mail in the folder gets moved to the folder and so is goes on until there is a crash. So if you set mail from a certain person as SPAM, and move it to the spam folder, that filter will execute on the SPAM folder as you have explicitly set up filter to run on that folder as well as the inbox. creating circular references.

more options

Hi Matt,

I'm not able to update the junk folder. There is no option on the properties dialog for this folder to "apply incoming filters".

I updated the filter for the "from", to change junk status to Not Junk; and copy the message to a folder in the Inbox. The filter does not work unless I manually run filters on the junk folder.

I think the option that I cannot find, to apply filters to the junk folder, might be the trick I need. The only options I see are these three:

- Include messages in this folder in Global Search results

- When getting new messages for this account, always check this folder

- Apply encoding to all messages in the folder (individual message character encoding settings and auto-detection will be ignored)

There is also a button to Repair Folder.

But nothing like what we're looking for.

Thanks, Jan

more options

Oh, and it is an IMAP server.

more options

I right clicked on the 'Junk' folder, selected 'Properties' 'When getting new messages for this account, always check this folder'

Perhaps Matt was referring to this option.

more options

Looks like I have been tripped up,now I need to figure out by what.

This is what I mean, and It has been a part of my life so long I forgot it was an option of the FiltaQilla add-on. So I guess I am saying install that

https://addons.mozilla.org/en-US/thunderbird/addon/filtaquilla/

Refreshing myself on FiltaQuilla, I see you can also test in the filter what folder the mail is in. I had forgotten that part.

There are instruction for installing add-ons here https://support.mozilla.org/en-US/kb/installing-addon-thunderbird

Modified by Matt