Thunderbird cannot send to smtp server with valid account and password because it times out (almost immeditately)
Cannot send email using email accounts that are valid for receiving email. Thunderbird times out immediately sending to the smtp server.
Tried sending email after stopping anti-virus software (BitDefender), did not help.
Tried sending email after stopping Cyberghost VPN and uninstalling it, did not help.
Application Basics
Name: Thunderbird Version: 38.7.2 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160402193654 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.frontiernet.net:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.0.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.7.2
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 372fffd7-0378-44d4-94eb-d19d7a5529a
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1459872683
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npctrl: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 0
plugin.state.npwlpg: 0
print.printer_Canon_MG5400_series_Printer.print_bgcolor: false
print.printer_Canon_MG5400_series_Printer.print_bgimages: false
print.printer_Canon_MG5400_series_Printer.print_colorspace:
print.printer_Canon_MG5400_series_Printer.print_command:
print.printer_Canon_MG5400_series_Printer.print_downloadfonts: false
print.printer_Canon_MG5400_series_Printer.print_duplex: -437918235
print.printer_Canon_MG5400_series_Printer.print_edge_bottom: 0
print.printer_Canon_MG5400_series_Printer.print_edge_left: 0
print.printer_Canon_MG5400_series_Printer.print_edge_right: 0
print.printer_Canon_MG5400_series_Printer.print_edge_top: 0
print.printer_Canon_MG5400_series_Printer.print_evenpages: true
print.printer_Canon_MG5400_series_Printer.print_footercenter:
print.printer_Canon_MG5400_series_Printer.print_footerleft: &PT
print.printer_Canon_MG5400_series_Printer.print_footerright: &D
print.printer_Canon_MG5400_series_Printer.print_headercenter:
print.printer_Canon_MG5400_series_Printer.print_headerleft: &T
print.printer_Canon_MG5400_series_Printer.print_headerright: &U
print.printer_Canon_MG5400_series_Printer.print_in_color: true
print.printer_Canon_MG5400_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_left: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_right: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_top: 0.5
print.printer_Canon_MG5400_series_Printer.print_oddpages: true
print.printer_Canon_MG5400_series_Printer.print_orientation: 0
print.printer_Canon_MG5400_series_Printer.print_page_delay: 50
print.printer_Canon_MG5400_series_Printer.print_paper_data: 1
print.printer_Canon_MG5400_series_Printer.print_paper_height: 11.00
print.printer_Canon_MG5400_series_Printer.print_paper_name:
print.printer_Canon_MG5400_series_Printer.print_paper_size_type: 0
print.printer_Canon_MG5400_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MG5400_series_Printer.print_paper_width: 8.50
print.printer_Canon_MG5400_series_Printer.print_plex_name:
print.printer_Canon_MG5400_series_Printer.print_resolution: -437918235
print.printer_Canon_MG5400_series_Printer.print_resolution_name:
print.printer_Canon_MG5400_series_Printer.print_reversed: false
print.printer_Canon_MG5400_series_Printer.print_scaling: 1.00
print.printer_Canon_MG5400_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MG5400_series_Printer.print_to_file: false
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
Graphics
Adapter Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4229
Driver Date: 5-27-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10240.16430)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS Util
3.19.2.3
3.19.2.3
NSS SSL
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS S/MIME
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
Cannot send email using email accounts that are valid for receiving email. Thunderbird times out immediately sending to the smtp server.
Tried sending email after stopping anti-virus software (BitDefender), did not help.
Tried sending email after stopping Cyberghost VPN and uninstalling it, did not help.
Application Basics
Name: Thunderbird
Version: 38.7.2
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20160402193654
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.frontiernet.net:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.0.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.7.2
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 372fffd7-0378-44d4-94eb-d19d7a5529a
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1459872683
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npctrl: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 0
plugin.state.npwlpg: 0
print.printer_Canon_MG5400_series_Printer.print_bgcolor: false
print.printer_Canon_MG5400_series_Printer.print_bgimages: false
print.printer_Canon_MG5400_series_Printer.print_colorspace:
print.printer_Canon_MG5400_series_Printer.print_command:
print.printer_Canon_MG5400_series_Printer.print_downloadfonts: false
print.printer_Canon_MG5400_series_Printer.print_duplex: -437918235
print.printer_Canon_MG5400_series_Printer.print_edge_bottom: 0
print.printer_Canon_MG5400_series_Printer.print_edge_left: 0
print.printer_Canon_MG5400_series_Printer.print_edge_right: 0
print.printer_Canon_MG5400_series_Printer.print_edge_top: 0
print.printer_Canon_MG5400_series_Printer.print_evenpages: true
print.printer_Canon_MG5400_series_Printer.print_footercenter:
print.printer_Canon_MG5400_series_Printer.print_footerleft: &PT
print.printer_Canon_MG5400_series_Printer.print_footerright: &D
print.printer_Canon_MG5400_series_Printer.print_headercenter:
print.printer_Canon_MG5400_series_Printer.print_headerleft: &T
print.printer_Canon_MG5400_series_Printer.print_headerright: &U
print.printer_Canon_MG5400_series_Printer.print_in_color: true
print.printer_Canon_MG5400_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_left: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_right: 0.5
print.printer_Canon_MG5400_series_Printer.print_margin_top: 0.5
print.printer_Canon_MG5400_series_Printer.print_oddpages: true
print.printer_Canon_MG5400_series_Printer.print_orientation: 0
print.printer_Canon_MG5400_series_Printer.print_page_delay: 50
print.printer_Canon_MG5400_series_Printer.print_paper_data: 1
print.printer_Canon_MG5400_series_Printer.print_paper_height: 11.00
print.printer_Canon_MG5400_series_Printer.print_paper_name:
print.printer_Canon_MG5400_series_Printer.print_paper_size_type: 0
print.printer_Canon_MG5400_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MG5400_series_Printer.print_paper_width: 8.50
print.printer_Canon_MG5400_series_Printer.print_plex_name:
print.printer_Canon_MG5400_series_Printer.print_resolution: -437918235
print.printer_Canon_MG5400_series_Printer.print_resolution_name:
print.printer_Canon_MG5400_series_Printer.print_reversed: false
print.printer_Canon_MG5400_series_Printer.print_scaling: 1.00
print.printer_Canon_MG5400_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MG5400_series_Printer.print_to_file: false
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
Graphics
Adapter Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4229
Driver Date: 5-27-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10240.16430)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS Util
3.19.2.3
3.19.2.3
NSS SSL
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS S/MIME
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
Chosen solution
MagicHammer said
Network is available, I can load web pages.
Web pages connect on port 465 or port 80. mail has other ports, so the fact web pages work is like confirming he power it on. Helpful, but not particularly so.
Probable cause.
Bit defender. Windows defender and system proxy I would start by checking all the firewalls, including bit defender.
Read this answer in context 👍 0All Replies (4)
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
Sorry this did not work. Could not send email in Windows10 and Thunderbird safe mode. Same timeout message.
Network is available, I can load web pages.
Seçilmiş Həll
MagicHammer said
Network is available, I can load web pages.
Web pages connect on port 465 or port 80. mail has other ports, so the fact web pages work is like confirming he power it on. Helpful, but not particularly so.
Probable cause.
Bit defender. Windows defender and system proxy I would start by checking all the firewalls, including bit defender.
This was a very interesting issue I had. I started by stopping my BitDefender firewall and antivirus software to no avail. I also reinstalled Thunderbird and that didn't work. I double checked my ISP credentials multiple times with no success.
I was becoming very frustrated when I learned from my wife who has a Mac and does not use Thunderbird as an email client also could not send email.
I then tried to send an email using my iphone on the Verizon wireless network and it worked. When I connected the iphone to my WiFi network, it would not send. That led me to believe there was no software issue on my PC but a home network issue.
Long story made short, I re-set my DSL modem to factory defaults and went through the setup process again. After that, I could once again send email from my PC, my wife's MAC and my WiFi connected iphone.
Problem solved! Thanks for looking at the problem with me.