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Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

kfraze
kfraze
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Downloaded and installed Firefox Setup 45.02.exe on a Windows 7 32-bit machine. Firefox crashes on startup and won't start in Safe Mode. This is the crash information:

Crash ID: bp-ddda8592-f22e-405a-9ec4-22f6c2160420

Downloaded and installed Firefox Setup 45.02.exe on a Windows 7 32-bit machine. Firefox crashes on startup and won't start in Safe Mode. This is the crash information: Crash ID: bp-ddda8592-f22e-405a-9ec4-22f6c2160420

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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This looks like a problem with "Websense Endpoint" software. Websense states that it only supports the Firefox ESR version, so you can consider to switch to that version if that is possible. I don't know if they already support Firefox 45.0esr, but Firefox 38.7.1esr should work.

You can try to disable or uninstall this software for now until there is an update that addresses this issue, so check for such an update. You can contact Websense for support.

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint

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