Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Charles Schwab website won't load

TruckeeDave
TruckeeDave
more options

Yesterday morning, Firefox was able to connect to the Schwab website, but later in the day, it wasn’t able to connect and still is unable to connect. When I open Firefox, the tab for Schwab normally shows a website page name for Schwab (i.e. Finance . . .) . . . now, it only shows the first and last three characters of the URL (htt . . . ome). When I click on the Schwab tab, the correct URL is shown, but the screen below the URL is all white. Doing a right click on “Reload Tab” doesn’t do anything. There are no error messages.

When I open Google Chrome, I have no problem connecting to the Schwab website. On my laptop, I also have no problem connecting to the Schwab website with either Firefox or Google Chrome. This would appear to be a problem with Firefox on my Desktop PC.

Any suggestions would be welcome. Thank you.

Dave

Yesterday morning, Firefox was able to connect to the Schwab website, but later in the day, it wasn’t able to connect and still is unable to connect. When I open Firefox, the tab for Schwab normally shows a website page name for Schwab (i.e. Finance . . .) . . . now, it only shows the first and last three characters of the URL (htt . . . ome). When I click on the Schwab tab, the correct URL is shown, but the screen below the URL is all white. Doing a right click on “Reload Tab” doesn’t do anything. There are no error messages. When I open Google Chrome, I have no problem connecting to the Schwab website. On my laptop, I also have no problem connecting to the Schwab website with either Firefox or Google Chrome. This would appear to be a problem with Firefox on my Desktop PC. Any suggestions would be welcome. Thank you. Dave

Chosen solution

Hello Dave, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 7

All Replies (2)

ideato
ideato
more options

Seçilmiş Həll

Hello Dave, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

TruckeeDave
TruckeeDave Question owner
more options

Ideato,

Thank you very much. Your suggestion solved the problem.

Dave