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I am not able to get the mails in thunderbird pls help on this

  • 3 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

dineshswadhaar
dineshswadhaar
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I am not able to get mails in thunderbird but i am able to view in my webmail server

I am not able to get mails in thunderbird but i am able to view in my webmail server

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/en-US/kb/cannot-receive-messages

dineshswadhaar
dineshswadhaar Question owner
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Hi Christ, I have checked the account setting and i have reconfigured the mail account but the issue not yet resolved, I able to send the mails but not able to get the mails.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Post the following information: In Thunderbird

  • click the menu button ,
  • select 'Help' > 'Troubleshooting Information'.
  • click on 'Copy text to clipboard' button
  • In this forum question, Right click in a 'Post a Reply' text box and paste the information into your reply.

Do you get any error message or pop up messages when you click on 'Get Messages' or when you restart Thunderbird ? If yes, what is the error message ...word for word?

Confirm you have these settings:

  • Right click on mail account in Folder pane and select 'Settings'
  • select ' Server Settings' for mail account
  • select 'Check for new messages at startup'
  • select 'Check for new messages every eg: 10 minutes'

If this is a pop mail account:

  • select: 'Automatically download new messages'
  • click on OK