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Firefox crashed in a manner which forced me to hard reboot. Upon reboot, all saved passwords are gone. How do I recover?

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  • 1 has this problem
  • 11 views
  • Last reply by cor-el

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Firefox crashed during normal use (surfing, playing media) Somehow the application hung in a bad state, could not access task manager to kill process Hard reboot All passwords are gone

Firefox crashed during normal use (surfing, playing media) Somehow the application hung in a bad state, could not access task manager to kill process Hard reboot All passwords are gone

All Replies (9)

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Apologize for the lack of line breaks in the question.

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1) Firefox crashed during normal use (surfing, playing media)

2) Somehow the application hung in a bad state, and I could not access task manager to kill process

3) Hard reboot

4) All passwords are gone

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Hello, thank you for the response!

1) The problem still exists in safe mode

2) There are no entries in about:crashes

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Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be listed?


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

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about:profiles

"The address isn't valid" (although I'm still in safe mode...)


Yes, in the future I should probably store my passwords outside Firefox. "Fool me once" :)

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Did you try another reboot?

Do you have an "Old Firefox Data" folder on the desktop in case you used the Refresh feature?

See also:

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Note that about:profiles is only available in Firefox 47 and not in the Firefox 43 version that shows in the System Details list.