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I can not access my gmail account

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  • Last reply by Scribe

jjb9599
jjb9599
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I'm trying to access my gmail account while on firefox but when click on the gmail link on the google page (I'm signed into my google account) I get a box from google that says to check cookies, clear cache & check privacy settings. I can not find any wrong with them.

I'm trying to access my gmail account while on firefox but when click on the gmail link on the google page (I'm signed into my google account) I get a box from google that says to check cookies, clear cache & check privacy settings. I can not find any wrong with them.

All Replies (1)

Scribe
Scribe
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Hi, delete all references to Gmail, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again.

Also make sure cookies are enabled: Settings for privacy, browsing history and do-not-track

Note, you are using an old version of Firefox, which can compromise your security and may cause other problems. To update it, open the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!