Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant download firefox

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by philipp

more options

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

All Replies (1)

more options

hi Ratkins, please press windows-key + R and open: %appdata% a folder should open up - in there rename the folder labelled "Mozilla" to something like "Mozilla.old" and try to download/install/run firefox again.