Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox size twice the size on WIN10 machine vs WIN7 machine

  • 13 cavab
  • 2 have this problem
  • 3 views
  • Last reply by jpbennett

more options

My inbox folder is 104MB on my WIN10 laptop, but 59MB on my WIN7 desktop. I use one machine at work and the other at home. I've tried compacting and repair on the WIN10 laptop but it doesn't shrink the folder size. Is the folder supposed to be larger on a WIN10 machine? How can I make it smaller? Of course the inboxes are identical and have the same number of messages.

My inbox folder is 104MB on my WIN10 laptop, but 59MB on my WIN7 desktop. I use one machine at work and the other at home. I've tried compacting and repair on the WIN10 laptop but it doesn't shrink the folder size. Is the folder supposed to be larger on a WIN10 machine? How can I make it smaller? Of course the inboxes are identical and have the same number of messages.

Chosen solution

May be it was a combination of downloading and compacting. http://kb.mozillazine.org/Compacting_folders

When your problem has been fixed, can you mark the thread as 'Solved' please? Thank you.

Read this answer in context 👍 1

All Replies (13)

more options

Are they both 64-bit? Just a wild guess…

more options

Both are 65 bit

more options

What is your account type on both machines - POP or IMAP?

more options

Both are IMAP

more options

Do you have 'Synchronization' enabled for the account on both computers? Synchronization means downloading an offline copy of each message to your local disk.

more options

I have some folders checked for synchronization on my desktop, but not all. I'll check the folders on the laptop at home later and see if they are similar. However, the problem is only with the Inbox folder, not the whole account. The inbox folder is different in size on the 2 computers.

more options

Question: should I have synchronization on or off?

more options

That's up to you. I'd always have it turned on, because it essentially allows you to backup your account.

more options

Will reply again tomorrow after I check the laptop settings tonight.

more options

I'm at the laptop now, and changed the synchronization settings to the same as those on my desktop. I checked synchronize all messages regardless of age on the laptop, and TB proceeded to download a lot of messages for awhile, and while it did the size of the Inbox declined in real time, and now it matches the desktop Inbox size of 61 MB exactly. So, this fixed the problem, but why? If all messages are now on the laptop too why did the Inbox size shrink? This makes no sense to me. But it worked!

more options

Seçilmiş Həll

May be it was a combination of downloading and compacting. http://kb.mozillazine.org/Compacting_folders

When your problem has been fixed, can you mark the thread as 'Solved' please? Thank you.

more options

The problem is fixed, but I don't see a button to mark the thread as solved.