Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

i cannot scroll down on any webpage since two days can only use sidebar now

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by donyaaaa

donyaaaa
donyaaaa
more options

Since the last two days I cannot scroll down any web page and have to use the side bar only, i have done some windows updates as google said but that hasn't helped. Please advise

Since the last two days I cannot scroll down any web page and have to use the side bar only, i have done some windows updates as google said but that hasn't helped. Please advise

Chosen solution

Could you test: 1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a fresh profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If the new profile works, so you can reset your current profile to keep only private data: https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

Read this answer in context 👍 1

All Replies (2)

Oxylatium
Oxylatium
more options

Seçilmiş Həll

Could you test: 1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a fresh profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If the new profile works, so you can reset your current profile to keep only private data: https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

donyaaaa
donyaaaa Question owner
more options

Thanks for your reply, I have since concluded that it was the mouse having a problem.