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Desired popup are not working, what can I do to fix this?

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  • Last reply by Michael

Michael
Michael
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My BB&T online banking website has 2 icons that provide a popup when clicked, at least that is how it works in other browsers. One is for their online messaging/email system and the other leads to my profile, neither are working. To date I have: 

1-Started Firefox in safe mode
2-Did the Firefox refresh

Unfortunately neither of these things have helped. What can I do to fix this?

TIA for your time and help.

Michael Swanson

My BB&T online banking website has 2 icons that provide a popup when clicked, at least that is how it works in other browsers. One is for their online messaging/email system and the other leads to my profile, neither are working. To date I have: 1-Started Firefox in safe mode 2-Did the Firefox refresh Unfortunately neither of these things have helped. What can I do to fix this? TIA for your time and help. Michael Swanson
Attached screenshots

All Replies (2)

ideato
ideato
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Hello Michael, check in 3-bar menu(on your right up corner) > Content > Pop-ups > Block pop up windows > write your websites on Exceptions.

Another option is to Uncheck the "Block pop up windows".

thank you

Michael
Michael Question owner
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I tried both suggestions but nothing changed. But will try any and all reasonable suggestions and will supply any information requested.

Thanks.