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Firefox crashes

  • 2 cavab
  • 1 has this problem
  • 5 views
  • Last reply by florey

florey
florey
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my firefox has started crashing multiple times a day. it seems to crash for any reason but one example which always happens is when I am trying to select an attachment to an email. can't do it.

my firefox has started crashing multiple times a day. it seems to crash for any reason but one example which always happens is when I am trying to select an attachment to an email. can't do it.

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
florey
florey Question owner
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bp-06c7942f-13be-436a-a9ca-f82122161110 11/9/16 9:38 PM bp-b36f92f3-8e3b-4e22-acfb-4f4562161109 11/9/16 12:57 PM bp-dde478d4-4b86-4752-b1dc-720ca2161107 11/6/16 6:54 PM bp-734dbb2c-0b82-4eb9-aab1-ba28a2161107 11/6/16 6:51 PM bp-197ce829-673b-4d0f-bcd1-0e8c82161102 11/2/16 4:38 PM bp-58a8c11e-f36a-4aa3-8630-115fb2161102 11/1/16 7:40 PM bp-d95fd52f-e0b1-4d40-b7bb-495f82161101 11/1/16 12:45 PM bp-18670e80-3160-47b8-90ae-079102161101 11/1/16 10:27 AM