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i use firefox as my browser but suddenly am unable to access emails through my sky account.emails are listed but i am unable to open any or compose new ones.

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  • Last reply by FredMcD

mackem
mackem
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Within the last3/4 days i have encountered problems with my emails. I am able to open up my list of emails as normal but not able to open individual emails or compose new ones.In addition there is usually a row of links across the top of the email page with headings such as "delete" "move" etc. but these are now missing. My emails are accessed through my SKY account to which my email address is linked.Sky use yahoo for emails. I have contacted sky and they suggested that i open my emails using another browser such as google or IE which i did and this worked but i would like to open them using Firefox as i have always done. Sky also suggested that one remedy might be to uninstall Firefox and install it again. Any suggestions please?

Within the last3/4 days i have encountered problems with my emails. I am able to open up my list of emails as normal but not able to open individual emails or compose new ones.In addition there is usually a row of links across the top of the email page with headings such as "delete" "move" etc. but these are now missing. My emails are accessed through my SKY account to which my email address is linked.Sky use yahoo for emails. I have contacted sky and they suggested that i open my emails using another browser such as google or IE which i did and this worked but i would like to open them using Firefox as i have always done. Sky also suggested that one remedy might be to uninstall Firefox and install it again. Any suggestions please?

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.