Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I log on to FireFox I only get a small 2 inch screen at bottom and the page is running but will not enlarge?

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

When I log onto FireFox I only get a small 2 inch screen on bottom of page but I see the page running but its to small for me to get to the help menu Never seen this before.

When I log onto FireFox I only get a small 2 inch screen on bottom of page but I see the page running but its to small for me to get to the help menu Never seen this before.

Chosen solution

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the above files. Then rename or delete them. Restart Firefox.

Read this answer in context 👍 0

All Replies (2)

more options

Hi, can you drag the top edge upwards, then click on the Maximize button in the top right corner?

If not, see if starting in Safe Mode, by holding down Shift when you start Firefox helps - Diagnose Firefox issues using Troubleshoot Mode

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

Seçilmiş Həll

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the above files. Then rename or delete them. Restart Firefox.