We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

email account disappeared

  • 1 cavab
  • 2 have this problem
  • 6 views
  • Last reply by Matt

more options

I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?"

I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere.

How do I re-enroll my email account that disappeared?

Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

I have a list of several email accounts within thunderbird but realized that one of them recently disappeared. When trying to re-add it under File-New-Existing Mail Account, I enter the email address and password. I click continue, and the configuration is found. It is an IMAP account, so I click done. The screen says "checking password," then the message states "configuration could not be found - Is the username or password wrong?" I am able to log into my email account at Cox.net without a problem, and I do not have 2-factor authentication turned on anywhere. How do I re-enroll my email account that disappeared? Also, any ideas as to why it disappeared from the list of email accounts in Thunderbird? Thank you.

All Replies (1)

more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.